Salon Policy
How to Book:
All appointment bookings are made in salon, online and via our social media platforms, no exceptions.
Hairlistic encourages clients to read all service descriptions carefully, and ensure that enough time has been booked for the desired result. Extra time on the day will not be accommodated for depending on how busy the salon may be that day. All our service prices in salon are 'from' meaning if a service has been booked online, but on the day of the appointment the service changes, this will result in a price increase/decrease depending on the service.
If you’re not sure how much time will be needed or have a question about booking please get in touch before booking goes live at salon@hairlistic.co.uk or call us on 01473 805030.
If no times are available on the calendar, clients can add themselves to a waitlist via the booking calendar or can get in touch with the salon to be added to our waiting list manually.
Contact Information:
In the event that incorrect contact information is provided, including, but not limited to, customer name, phone number, or email address, Hairlistic may not be held responsible for loss of correspondence, such as appointment confirmation or reminder messaging. In instances of incorrect or inaccurate contact information being provided, it is the client’s responsibility to identify these errors and email salon@hairlistic.co.uk or call the salon on 01473 805030 to have them rectified.
Booking Confirmation:
Automated text correspondence will be delivered to the client to confirm any appointments booked, using the details provided by the client. Additionally, a reminder message, herein referred to as the “reminder”, will be delivered 24 - 48 hours prior to the commencement of the appointment. When booking online through our online booking system, Hairlistic may be in contact with you to alter the time chosen for your appointment that day due to, not enough time for the desired service or in rare circumstances a double booking. We may need to change your appointment date and time.
As part of our booking procedure, we are taking 50% deposits on all bookings made. We have the right to keep the deposit as a loss of earnings to the salon. However in some circumstances, we may offer a refund of deposit if the client has a valid reason for refund or if we were able to fill the appointment gap given enough notice by the previous client canceling their appointment, we will add your deposit in credit on your salon account which will be able to be redeemed on your next appointment.
Right to Refuse Service:
Hairlistic retains the right to refuse service at any time, for any reason, including but not limited to: frequent cancellations, lateness, failure to comply with the policies included in this document. Any clients who are more than 10 minutes late to their appointment, Hairlistic have the right to cancel the service and the client will be charged 50% of their service.
Refund Policy:
Hairlistic will not issue price adjustments/refunds for change of mind. The client must pay for the full amount of time booked out even if the client requests a reduced or changed service.
Products Refund Policy:
We will offer a no quibble money back guarentee policy on all products purchased at Hairlistic, as long as you let us know ASAP. We wont accept refunds or exchanges of products if they are empty. We can offer an exchange of your product to a different product as long as you bring back the unwanted product and let us know as soon as possible. If you don't want to exchange your product, we will refund your money for the price you paid originally. Would be great if you could bring your receipt with your unwanted item.
Cancellation:
We will do our best not to cancel or re-arrange your appointments and to run to time. We understand that sometimes you may have to cancel an appointment. But we please ask that if you cancel your appointment with less than 48 hours notice then you know that we have the right to charge you 50% of the service total. If you cancel on the day, with less than 24 hours notice, or if you are a no show then we have the right to charge you 100% of the service total. No further appointments can be made until this has been paid. For more information email us salon@hairlistic.co.uk or call the salon 01473 805030.
Additional time & Restyles:
Please note our prices are based on standard service timings. If a service proceeds to take the stylist longer, due to long or thick hair, or if a large amount of product is required, an additional price of £10 is applied per 10 minutes. Please also note that we have the right to change your services to a restyle if we deem your service to have taken longer than allocated because of a prolonged time between visits to the salon, meaning the hair has grown out and lost its initial shape, leading to a more complex and time consuming service, equaling a greater charge.
Complaints procedure:
At Hairlistic our aim is to provide the best service possible, and while we always strive to achieve this, there will be times when the client is unhappy with the service. We aim to handle complaints quickly, in an effective, fair and honest way.
All complaints are addressed to a member of staff or salon manager Michelle Edwards. A response should be made within 5 working days. This is regardless of how the complaint or expression of dissatisfaction is made. All complaints are treated with confidentiality in mind. Only the salon manager Michelle Edwards will be aware that a complaint has been received and is being dealt with, unless the complaint was made through another member of staff. They have the right to let the salon manager know to make sure the complaint is addressed correctly. Anonymous requests will be acted upon, however it is better to provide contact details so that the complainant can be informed of the outcome.
Hairlistic wants to deal fairly and honestly with complainants and ensure that other users, clients and staff do not suffer detriment from persons making vexatious complaints. We want to make you aware that any aggressive or obsessive complaints will not be tolerated and will not help in regards to making a complaint.
Hairlistic aims to handle all complaints fairly and honestly regardless of who makes a complaint. Hairlistic treats all members of the community equitably and will not show bias to any particular individual or group.
Loyalty cards:
Our loyalty cards are to only be used in salon by the dedicated client and can not be transferred to another client. Clients name will be on the card and can only be used by the individual. Cards that are swapped between clients will be invalid to those whose name is not on the card. Once a client has reached a promotion, that offer will only be valid on their next service. If promotion is collected, it can not be used during the same service. The day you redeem a loyalty card reward, you will not collect a stamp. Hairlistic are not responsible for lost loyalty cards and therefore will not offer a replacement card with the collected stamps on, the client will need to collect a new loyalty card and start again. Promotions are only valid on Davines products and cannot be redeemed on any of the following: Fudge, Neal & Wolf and Lamberts. Promotions are also not valid on other promotional or discounted items in salon.
Privacy Policy
Privacy Statement
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
Consent:
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, by contacting us at salon@hairlistic.co.uk.
Disclosure:
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
WIX:
Our store is hosted on WIX. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through WIX data storage, databases, and the general WIX application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then WIX stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Third-Party Services:
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Security:
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Age of consent:
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes to this privacy policy:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions:
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at salon@hairlistic.co.uk.